Ye policy batati hai ki wallet recharge aur purchases par refund kab aur kaise milta hai.

1. Wallet recharge

• •Wallet me daala gaya paisa services ke liye hota hai.
• •Agar paisa kat gaya lekin wallet me add nahi hua, to 24 ghante ke andar UTR ke saath support ticket raise kariye — verify hote hi credit kar diya jaayega.
• •Bina use kiya hua wallet balance request par bank me wapas kiya ja sakta hai (processing charges kat kar), lekin ye case-by-case dekha jaata hai.

2. Service charges

• •Jo service successfully complete ho gayi, uska charge refund nahi hota.
• •Agar service fail ho gayi ya government API se error aaya, to poora amount apne aap wallet me wapas aa jaata hai.
• •Agar galti se do baar charge ho gaya to duplicate amount refund kar diya jaata hai.

3. Tools aur Apps purchases

• •Digital products ka access turant mil jaata hai, isliye access milne ke baad refund nahi hota.
• •Agar access link kaam nahi kar raha ya galat product mila, to 48 ghante ke andar ticket raise kariye — sahi product ya poora refund mil jaayega.
• •Third-party software ke liye unki apni refund policy lagu hoti hai.

4. Refund kitne din me

• •Wallet refund: verify hote hi turant (usually 24 ghante ke andar).
• •Bank refund: approve hone ke 5-7 working days.
• •Gateway ki taraf se pending payment: gateway ke settlement cycle par depend karta hai, usually 24-72 ghante.

5. Refund kaise maangein

Dashboard > Support > naya ticket banaiye aur usme ye zaroor likhiye:

• •Order number ya transaction ID
• •Amount aur date
• •UTR / reference number (payment ka)
• •Problem kya hui — chhota sa detail

6. Refund kab nahi milta

• •Service successfully complete ho chuki ho.
• •Aapne galat details di ho jiski wajah se kaam galat hua.
• •Terms todne ki wajah se account suspend hua ho.
• •Purchase ke 48 ghante se zyada ho gaye hon (digital products ke liye).

Koi sawaal ho to contact kariye ya WhatsApp par message kar dijiye.